Return Policy

  • All returns or exchanges must have a receipt.
  • All plants can only be returned or exchanged within 10 days of purchase and must be in re-sellable condition.
  • All hard goods can only be returned or exchanged within 30 days of purchase and must be in sellable condition.
  • Re-sellable condition of plants will be: Plants that have not been planted and are still in the original container and alive. Questionable Plants will be determined by store manager.
  • All sales are final on clearance items. Clearance items are marked with a tag labeled “Clearance Item”
  • Returns will be refunded based on the original method of payment. Items purchased by check and returned within 21 days of purchase will receive an In- store credit. After 21 days will receive cash back. Refunds more than $150, a store check will be mailed to the customer within 7 days.
  • No Price Adjustments.

Hessell’s Greenhouse is not responsible for damage to plants caused by acts of God, frost, or drought. We reserve the right to decline any return due to lack of watering, neglect, or providing false customer information.